Privacy Policy

Introduction

Bayou Property Solutions (“Bayou Property Solutions,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information obtained through our website, contact forms, phone calls, text messages, email communications, and service inquiries.

By using this website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not submit personal information through the website.

Information We Collect

We may collect information that you provide directly and information collected automatically when you use the website.

Information You Provide

• Your name, email address, and phone number.
• Your project address, city, or general service location.
• The type of service you are interested in.
• Your preferred method of contact.
• Project descriptions, requested timing, questions, and other message content.
• Photos, measurements, documents, or other project information you choose to send.
• Records of communications by phone, text message, email, or website form.

Information Collected Automatically

When you visit the website, certain information may be collected automatically by the website, hosting provider, analytics tools, security tools, or advertising technologies. This may include:

• Internet Protocol (IP) address.
• Browser type, device type, and operating system.
• Pages visited, links clicked, and approximate visit duration.
• Referring website, campaign source, and UTM parameters.
• General geographic information derived from your IP address.
• Cookie identifiers and similar technical information.

How We Use Information

We may use collected information to:

• Respond to questions and estimate requests.
• Contact you by phone, text message, or email regarding your inquiry.
• Review project needs, service location, timing, and scope.
• Prepare, communicate, and follow up on estimates.
• Provide and coordinate requested property improvement services.
• Maintain business and communication records.
• Improve website content, navigation, and user experience.
• Understand the effectiveness of advertising and marketing campaigns.
• Prevent fraud, spam, misuse, and security incidents.
• Comply with legal obligations and protect our rights.

We will use personal information only for purposes reasonably related to why it was collected, unless another use is permitted or required by law.

Cookies and Tracking Technologies

Cookies are small data files stored by your browser. We may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, understand site traffic, measure campaign performance, and help protect the website.

Cookies and similar technologies may be used for:

• Essential functions: Supporting website operation, form functionality, and security.
• Analytics: Understanding how visitors find and use the website.
• Advertising: Measuring campaigns and, when enabled, helping deliver relevant advertising.
• Preferences: Remembering choices made during a visit.

You can adjust cookie settings through your browser. Blocking some cookies may affect how portions of the website function. Where required, additional cookie choices may be presented through a consent tool.

Advertising and Analytics

We may use website analytics and advertising tools to understand website activity, measure the performance of campaigns, and improve marketing. These technologies may collect device information, browser information, website activity, cookie identifiers, and campaign data.

Third-party analytics or advertising providers process information according to their own privacy policies. You may be able to manage advertising preferences through your browser, device, cookie settings, or the privacy controls offered by the relevant provider.

How We Share Information

We do not sell your personal information for monetary consideration. We may share limited information only when reasonably necessary in the following circumstances:

• Service providers: With providers that support website hosting, form delivery, analytics, advertising, security, communications, or other business operations.
• Project-related needs: When necessary to evaluate, coordinate, or complete a service you requested.
• Legal compliance: When required by law, legal process, court order, or a valid government request.
• Safety and rights: To protect our rights, property, safety, customers, website users, or others.
• Business changes: In connection with a merger, sale, financing, reorganization, or transfer of all or part of the business, subject to applicable law.

Text Message and SMS Communications

If you provide your mobile number and agree to be contacted, Bayou Property Solutions may send text messages related to your inquiry, estimate, scheduling, project updates, or other service-related communications.

• Consent to receive text messages is not a condition of purchase.
• Message frequency varies according to your request and project.
• Message and data rates may apply.
• You may reply STOP to opt out of text messages.
• You may reply HELP for assistance or call us at (225) 936-3209.

Opting out of text messages does not prevent us from communicating with you through another method when permitted, such as responding by email or phone regarding an active request.

Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business and project records, resolve disputes, enforce agreements, comply with legal obligations, and protect our rights.

Retention periods may vary depending on the type of information, the nature of the project, the purpose for which the information was collected, and applicable legal or operational requirements. Information may be deleted or anonymized when it is no longer reasonably needed.

Data Security

We use reasonable administrative, technical, and organizational measures designed to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, storage system, or electronic transmission is completely secure. We therefore cannot guarantee absolute security. Please avoid sending highly sensitive information through ordinary website forms, email, or text message.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have the right to object to or restrict certain uses of information.

You may also:

• Choose not to submit optional information through the website.
• Unsubscribe from non-essential emails using the instructions provided, when available.
• Opt out of text messages by replying STOP.
• Adjust cookie and tracking settings through your browser or device.
• Contact us to ask questions or submit a privacy-related request.

We may need to verify your identity before completing certain requests. Some information may be retained when permitted or required by law, including for recordkeeping, fraud prevention, dispute resolution, or legal compliance.

Children’s Privacy

This website and our property improvement services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.

If you believe that a child under 13 has provided personal information to us, please contact us so we can review and, when appropriate, delete the information.

Third-Party Websites and Social Media

This website may link to third-party websites or social media platforms, including Instagram and Facebook. We do not control those services and are not responsible for their privacy practices, content, or security.

When you leave this website, the privacy policy and terms of the third-party service will apply. We encourage you to review those policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, information practices, or legal requirements. The revised version will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after an updated policy is posted means the revised policy applies to information collected after the effective date, to the extent permitted by law.